ShipNerd Knowledge Base

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ShipNerd 101 Just "the basics" on how to create a label and ship a package. Help! I think my package is lost. If you think that your package has been lost or incorrectly delivered, we'll happily assist in opening an investigation with the courier. Help! My package arrived damaged. Your shipment was damaged while in transit... now what? Don't worry, ShipNerd has your back! What are Additional Handling / Extra Care surcharges? Measuring and weighing your package accurately ensures accurate rate quotes. However, Additional Handling or Extra Care fees can be assessed by couriers for a number of reasons. Is there a cost to sign up and use ShipNerd?

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